About us: People Who Care is a not for profit organisation with over 45 years of service. We partner to provide support to older people, those with a disability or people who are facing a social crisis. At People Who Care, we’re passionate about helping people live independently and with dignity.About the role: We are currently seeking a Client Engagement Administrator to join our team. This role is a key part of our client services function and is responsible for ensuring a positive experience for clients accessing our services. This role is the first point of contact for clients, providing timely, professional and person-centred support across phone, email, in-person and written enquiries.You will play an important role in onboarding new clients, maintaining accurate records in our CRM system, and ensuring client information is current and compliant with organisational and legislative requirements.Working closely with the Client Engagement Officer and Service Coordinators, you will also contribute to administrative processes, reporting and data quality to support high-quality service delivery.Hourly rate - $35.16 per hour - Wednesday, Thursday, Friday (full days) – Based in the Mandurah OfficeKey Responsibilities:Manage incoming phone calls, emails and client enquiries in a courteous and professional mannerProvide first point of contact support and assist clients with general enquiriesOnboard new clients into the CRM system ensuring accurate data entryGuide clients through the onboarding process and explain available servicesUpdate and maintain accurate client records and service dataEscalate complex enquiries to the appropriate team members when requiredSupport administrative processes to ensure compliance with aged care and disability sector requirementsAssist with service data reporting and analysisReceive client payments and assist with financial enquiries where appropriateSupport volunteers assisting with administrative tasksContribute to continuous improvement of administrative processesAbout You:To succeed in this role, you will be a customer-focused professional with strong administrative skills and the ability to manage multiple enquiries in a busy environment. You will bring:Excellent customer service and communication skillsStrong administration and organisational skillsExperience working with CRM systems and data entryHigh attention to detail and commitment to data accuracyAbility to work collaboratively within a team environmentExperience in aged care or other community services (highly desirable)Sound knowledge of Microsoft Office, including ExcelQualifications & Requirements: Certificate III in Business Administration or similar (or equivalent experience)National Criminal History CheckNDIS Worker Screening CheckAbility to maintain confidentiality and handle sensitive informationWhy Join Us?Work for a community-focused organisation making a real differenceSupportive and collaborative team environmentSalary packaging options available - up to $18550 per annum to reduce tax and increase take home payOngoing professional development opportunitiesHow to apply:Applications should include a resume and preferably a brief cover letter outlining your suitability for the role. Please apply directly by clicking on the Apply button and following the prompts.Recruitment action will likely commence as suitable candidates apply. People Who Care is an equal opportunity employer and are committed to achieving a diverse workforce from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disability are encouraged to apply.  AUD Mandurah 6210

Client Engagement Administrator

About us:

People Who Care is a not for profit organisation with over 45 years of service. We partner to provide support to older people, those with a disability or people who are facing a social crisis. At People Who Care, we’re passionate about helping people live independently and with dignity.

About the role:

We are currently seeking a Client Engagement Administrator to join our team. This role is a key part of our client services function and is responsible for ensuring a positive experience for clients accessing our services. This role is the first point of contact for clients, providing timely, professional and person-centred support across phone, email, in-person and written enquiries.

You will play an important role in onboarding new clients, maintaining accurate records in our CRM system, and ensuring client information is current and compliant with organisational and legislative requirements.

Working closely with the Client Engagement Officer and Service Coordinators, you will also contribute to administrative processes, reporting and data quality to support high-quality service delivery.

Hourly rate - $35.16 per hour - Wednesday, Thursday, Friday (full days) – Based in the Mandurah Office

Key Responsibilities:

  • Manage incoming phone calls, emails and client enquiries in a courteous and professional manner
  • Provide first point of contact support and assist clients with general enquiries
  • Onboard new clients into the CRM system ensuring accurate data entry
  • Guide clients through the onboarding process and explain available services
  • Update and maintain accurate client records and service data
  • Escalate complex enquiries to the appropriate team members when required
  • Support administrative processes to ensure compliance with aged care and disability sector requirements
  • Assist with service data reporting and analysis
  • Receive client payments and assist with financial enquiries where appropriate
  • Support volunteers assisting with administrative tasks
  • Contribute to continuous improvement of administrative processes

About You:

To succeed in this role, you will be a customer-focused professional with strong administrative skills and the ability to manage multiple enquiries in a busy environment. You will bring:

  • Excellent customer service and communication skills
  • Strong administration and organisational skills
  • Experience working with CRM systems and data entry
  • High attention to detail and commitment to data accuracy
  • Ability to work collaboratively within a team environment
  • Experience in aged care or other community services (highly desirable)
  • Sound knowledge of Microsoft Office, including Excel

Qualifications & Requirements:

  • Certificate III in Business Administration or similar (or equivalent experience)
  • National Criminal History Check
  • NDIS Worker Screening Check
  • Ability to maintain confidentiality and handle sensitive information

Why Join Us?

  • Work for a community-focused organisation making a real difference
  • Supportive and collaborative team environment
  • Salary packaging options available - up to $18550 per annum to reduce tax and increase take home pay
  • Ongoing professional development opportunities

How to apply:

Applications should include a resume and preferably a brief cover letter outlining your suitability for the role. Please apply directly by clicking on the Apply button and following the prompts.

Recruitment action will likely commence as suitable candidates apply. 

People Who Care is an equal opportunity employer and are committed to achieving a diverse workforce from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disability are encouraged to apply.

 

  • Posted Date 13 Mar 2026
  • Location Mandurah
    WA / Australia
  • Industry Administration & Office Support
  • Job Type
  • Salary Not provided