Assistant Store Manager

About us:

Norco is Australia’s oldest and largest dairy co-operative, with more than 130 years of hands-on experience in Australian dairy and agriculture. Proudly 100% Australian farmer-owned, we’re built from the ground up by the people who work the land. With two key arms - DairyFoods and AgriSolutions, we are here to back our communities and customers every step of the way, staying true to our roots and committed to growing together.

Norco AgriSolutions have been serving customers since 1948 with 26 stores across NSW and QLD, stockfeed mills and an in-house commodity trading team. We are proud to provide our customers with competitive, convenient, and trusted business solutions, which help add value to their businesses. No matter whether our customers are growing, breeding, or after general or more specific technical advice, our in-store and field services teams are there to help with their subject matter knowledge and expertise.

About the role:

This is an established leadership role within the store, supporting the Store Manager across daily operations, customer experience, inventory integrity, merchandising, and team capability.

You will play a hands-on role on the floor, leading by example, supporting the team, and helping maintain strong store performance in a busy rural retail environment.

You will be joining a supportive team environment with a strong focus on collaboration, consistency and day-to-day operational outcomes.

This role plays an important part in supporting consistent day-to-day operations and reinforcing a positive, team-focused environment.

In this role, you will:

• Lead by example to deliver strong customer service and provide support on the floor, including handling escalations.
• Support the team to achieve sales targets and maintain high service standards.
• Maintain store standards, presentation and merchandising to ensure a well-presented store environment.
• Support inventory management including receipting, stock control, replenishment and stocktakes.
• Work closely with the Store Manager to support sales and merchandising initiatives.
• Provide consistent day-to-day team leadership, including coaching and onboarding support.
• Foster a positive and collaborative team environment.
• Handle customer enquiries and resolve complaints to ensure a positive outcome.
• Provide helpful, solution-focused advice to support customers and the local community.
• Champion safe work practices and ensure policy compliance.

To be successful, you will demonstrate:

• Previous retail or customer service experience (agri/rural retail desirable).
• Demonstrated experience or exposure to team leadership, including supporting, guiding or coaching others.
• Strong communication skills and ability to build relationships.
• Good organisation and ability to manage competing priorities.
• Commercial awareness and flexibility to work weekends and key trading hours.
• Experience with inventory and cash handling processes.
• Strong safety focus and commitment to safe work practices.
• Forklift licence (or willingness to obtain).
• Relevant qualification (business, retail, agriculture) desirable but not essential.
• Strong focus on teamwork, reliability, and contributing to a positive team environment.

Why join us?

• Opportunity to step into a leadership support role within the Wauchope store.
• Be part of a supportive and collaborative team environment.
• A diverse and community-facing role.
• You will have a real opportunity to make a difference through community connection and impact as a member of the proudly Australian farmer owned Norco Co-operative family.
• Celebrate a legacy: Be part of a co-op with more than 130 years of proudly supporting Australian farmers and communities.
• Grow with us: We invest in our people with ongoing learning, career progression, and supportive teams.
• Enjoy a competitive salary + real benefits: Staff discounts, Fitness Passport, EAP support, our own paid parental leave scheme, in-house leadership training opportunities, novated leasing, purchased leave and being part of a business that values wellbeing, safety, and people-first values.

Next Steps:

If your values are aligned with ours of Connection, Agility, Diversity and Authenticity, you are ready to take the next step in your retail career, and join a dynamic team dedicated to delivering excellence - we want to hear from you!  Drop in and meet our team, check out our store, take a tour! 

Apply now and embark on an exciting journey with us as a retail sales Assistant Store Manager.

Please submit your resume and a cover letter addressing each of the selection criteria stated in the advertisement.

Get your applications in quick, as we reserve the right to connect with and appoint our amazing new Assistant Store Manager as soon as we meet you!

As part of our pre‑employment screening process, the successful candidate will be required to undergo a police check and a pre‑employment medical, including a drug and alcohol test.

At Norco, we are committed to a diverse and inclusive workforce to create better outcomes for all.