Directly reporting to the Financial Controller - Dandy Premix, the Accounts Receivable Collections Officer will focus on the Concrete and Quarries businesses in Victoria. This role involves managing outstanding accounts, ensuring timely recovery of payments from customers, performing bank reconciliations, maintaining accurate records, and liaising with internal teams to resolve payment discrepancies. The role requires strong communication and negotiation skills, attention to detail, and the ability to handle sensitive financial matters professionally.The Accounts Receivable Collections Officer position is a full-time permanent role based in Dandenong, with occasional travel as required to support debt recovery and financial reconciliation processes.Debt Collection & Customer Engagement:Contact customers via phone, email, and written correspondence to follow up on overdue paymentsNegotiate payment arrangements and establish payment plans where necessaryMaintain records of customer interactions, agreements, and follow-upsEscalate delinquent accounts to management or external collection agencies when requiredRespond to customer inquiries regarding account balances, payment terms, and discrepanciesProvide statements of account and relevant documentation as neededBank Reconciliations & Financial Administration:Perform daily, weekly, and monthly bank reconciliations to ensure all transactions are accurately recordedInvestigate and resolve discrepancies between bank statements and internal recordsAllocate payments received to the correct customer accounts and invoicesWork closely with the accounts receivable team to ensure accurate financial reportingAssist in processing refunds and credit adjustments when necessaryReporting & Compliance:Prepare and maintain reports on overdue accounts and collection effortsEnsure compliance with company policies and industry regulations related to credit and collectionsAssist in the preparation of aged debtor reports and cash flow forecastsSupport audits and provide relevant documentation as requestedCollaboration & Process Improvement:Work closely with internal departments such as Sales, Customer Service, and Finance to resolve payment disputes and enhance customer relationshipsContribute to the development of improved collection strategies and policiesIdentify opportunities to streamline collection processes and improve efficiencyFor more information about this role, please contact HR@maasgroup.com.au  AUD Dandenong 3175

Accounts Receivable / Debt Collector

Directly reporting to the Financial Controller - Dandy Premix, the Accounts Receivable Collections Officer will focus on the Concrete and Quarries businesses in Victoria. This role involves managing outstanding accounts, ensuring timely recovery of payments from customers, performing bank reconciliations, maintaining accurate records, and liaising with internal teams to resolve payment discrepancies. 

The role requires strong communication and negotiation skills, attention to detail, and the ability to handle sensitive financial matters professionally.

The Accounts Receivable Collections Officer position is a full-time permanent role based in Dandenong, with occasional travel as required to support debt recovery and financial reconciliation processes.

Debt Collection & Customer Engagement:

  • Contact customers via phone, email, and written correspondence to follow up on overdue payments
  • Negotiate payment arrangements and establish payment plans where necessary
  • Maintain records of customer interactions, agreements, and follow-ups
  • Escalate delinquent accounts to management or external collection agencies when required
  • Respond to customer inquiries regarding account balances, payment terms, and discrepancies
  • Provide statements of account and relevant documentation as needed

Bank Reconciliations & Financial Administration:

  • Perform daily, weekly, and monthly bank reconciliations to ensure all transactions are accurately recorded
  • Investigate and resolve discrepancies between bank statements and internal records
  • Allocate payments received to the correct customer accounts and invoices
  • Work closely with the accounts receivable team to ensure accurate financial reporting
  • Assist in processing refunds and credit adjustments when necessary

Reporting & Compliance:

  • Prepare and maintain reports on overdue accounts and collection efforts
  • Ensure compliance with company policies and industry regulations related to credit and collections
  • Assist in the preparation of aged debtor reports and cash flow forecasts
  • Support audits and provide relevant documentation as requested

Collaboration & Process Improvement:

  • Work closely with internal departments such as Sales, Customer Service, and Finance to resolve payment disputes and enhance customer relationships
  • Contribute to the development of improved collection strategies and policies
  • Identify opportunities to streamline collection processes and improve efficiency
For more information about this role, please contact HR@maasgroup.com.au