Cross River Rail Delivery Authority (CRRDA)…Your chance to work with the best!The Cross River Rail Delivery Authority is building a new 10.2km rail line that includes 5.9km of twin tunnels running under the Brisbane River and CBD; with four new underground stations at Boggo Road, Woolloongabba, Albert Street and Roma Street.Once complete, it will provide trains with a much-needed alternative rail path through the core of the current SEQ Rail network, unlocking a bottleneck and allowing more trains to run more often across the whole of South East Queensland.The Cross River Rail Delivery Authority is also delivering multiple supporting projects and activities in conjunction with the Department of Transport and Main Roads. These include accessibility rebuilds for eight surface stations, construction of three new stations on the Gold Coast; upgrades for stabling yards; track works and surface rail enhancements; and the introduction of a new ETCS digital signalling system. About the RoleThe Principal Customer & Network Advisor plays a critical role in preparing organisations, stakeholders and operating environments for the successful introduction of major project outcomes across the Cross River Rail program.The position is responsible for leading readiness initiatives associated with new infrastructure, operational capability, network changes, timetable changes, station openings and other significant project milestones. The role operates across complex, multi-agency environments and requires the ability to coordinate stakeholders, manage risks and dependencies, and drive outcomes through collaboration and influence.This role provides a unique opportunity to contribute to some of South East Queensland's most significant transport initiatives, supporting the transition from construction and testing through to operational implementation and opening. This opportunity is offered as a fixed term contract until March 2029 . Key Responsibilities:Lead and coordinate readiness activities associated with new infrastructure, operational capability, network changes, timetable changes, station openings and other major project outcomesManage risks, issues, dependencies and interfaces associated with readiness and implementation activitiesCoordinate stakeholders across government agencies, operators, delivery partners and project teams to support successful implementation outcomesDevelop readiness strategies, implementation plans, governance artefacts and assurance activities to support project deliveryAnalyse technical information and identify customer, operational and network impacts to inform readiness planning and decision-makingDevelop and maintain governance frameworks, project controls and reporting for operational, executive and decision-making audiencesLead readiness workshops, governance forums and planning activities to support stakeholder alignment and effective decision-makingSupport implementation and day-of-operations activities associated with major project milestones and service transitions About You:This role will suit a professional with experience in readiness planning, operational change, program delivery, project implementation, transport operations or major infrastructure programs. You will be recognised for your ability to bring multiple stakeholders together, navigate complexity and drive delivery outcomes through collaboration and influence.You will ideally demonstrate:Strong understanding of public transport operations, readiness planning, organisational change or major project implementation activitiesExperience maintaining governance, program management and reporting frameworksExcellent written and verbal communication skills with the ability to translate complexity into practical recommendationsStrong stakeholder engagement, negotiation and influencing skillsProven ability to identify risks, issues, dependencies and opportunities and develop practical mitigation strategiesThe ability to adapt quickly to changing priorities in a complex and evolving delivery environmentWhy work with CRRDA?On Cross River Rail you will not only work with the best but become your best. And as we enter a new phase of delivery, our project offers a rare career opportunity for top tier professionals to have played their part on something that is genuinely city shaping and transformative.Our people are supported with flexible work options, career development through the Australian Institute of Management, salary packaging and access to world class employee assistance provider Telus Health.At Cross River Rail we are an equal opportunity employer and strive to build balanced teams from all walks of life. How To ApplyPlease submit your Resume by clicking on the apply link before the closing date of 5 October 2026.Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all Cross River Rail Delivery Authority vacancies.Position Description AUD Brisbane 4000

Principal Customer and Network Advisor

  • Lead multi-agency rail readiness, planning and delivery
  • Drive customer, operational and network readiness outcomes
  • Corporate CBD office / flexible work options

Cross River Rail Delivery Authority (CRRDA)…Your chance to work with the best!

The Cross River Rail Delivery Authority is building a new 10.2km rail line that includes 5.9km of twin tunnels running under the Brisbane River and CBD; with four new underground stations at Boggo Road, Woolloongabba, Albert Street and Roma Street.

Once complete, it will provide trains with a much-needed alternative rail path through the core of the current SEQ Rail network, unlocking a bottleneck and allowing more trains to run more often across the whole of South East Queensland.

The Cross River Rail Delivery Authority is also delivering multiple supporting projects and activities in conjunction with the Department of Transport and Main Roads. These include accessibility rebuilds for eight surface stations, construction of three new stations on the Gold Coast; upgrades for stabling yards; track works and surface rail enhancements; and the introduction of a new ETCS digital signalling system.

 

About the Role

The Principal Customer & Network Advisor plays a critical role in preparing organisations, stakeholders and operating environments for the successful introduction of major project outcomes across the Cross River Rail program.

The position is responsible for leading readiness initiatives associated with new infrastructure, operational capability, network changes, timetable changes, station openings and other significant project milestones. The role operates across complex, multi-agency environments and requires the ability to coordinate stakeholders, manage risks and dependencies, and drive outcomes through collaboration and influence.

This role provides a unique opportunity to contribute to some of South East Queensland's most significant transport initiatives, supporting the transition from construction and testing through to operational implementation and opening. This opportunity is offered as a fixed term contract until March 2029 .

 

Key Responsibilities:

  • Lead and coordinate readiness activities associated with new infrastructure, operational capability, network changes, timetable changes, station openings and other major project outcomes
  • Manage risks, issues, dependencies and interfaces associated with readiness and implementation activities
  • Coordinate stakeholders across government agencies, operators, delivery partners and project teams to support successful implementation outcomes
  • Develop readiness strategies, implementation plans, governance artefacts and assurance activities to support project delivery
  • Analyse technical information and identify customer, operational and network impacts to inform readiness planning and decision-making
  • Develop and maintain governance frameworks, project controls and reporting for operational, executive and decision-making audiences
  • Lead readiness workshops, governance forums and planning activities to support stakeholder alignment and effective decision-making
  • Support implementation and day-of-operations activities associated with major project milestones and service transitions

 

About You:

This role will suit a professional with experience in readiness planning, operational change, program delivery, project implementation, transport operations or major infrastructure programs. You will be recognised for your ability to bring multiple stakeholders together, navigate complexity and drive delivery outcomes through collaboration and influence.

You will ideally demonstrate:

  • Strong understanding of public transport operations, readiness planning, organisational change or major project implementation activities
  • Experience maintaining governance, program management and reporting frameworks
  • Excellent written and verbal communication skills with the ability to translate complexity into practical recommendations
  • Strong stakeholder engagement, negotiation and influencing skills
  • Proven ability to identify risks, issues, dependencies and opportunities and develop practical mitigation strategies
  • The ability to adapt quickly to changing priorities in a complex and evolving delivery environment

Why work with CRRDA?

On Cross River Rail you will not only work with the best but become your best. And as we enter a new phase of delivery, our project offers a rare career opportunity for top tier professionals to have played their part on something that is genuinely city shaping and transformative.

Our people are supported with flexible work options, career development through the Australian Institute of Management, salary packaging and access to world class employee assistance provider Telus Health.

At Cross River Rail we are an equal opportunity employer and strive to build balanced teams from all walks of life.

 

How To Apply

Please submit your Resume by clicking on the apply link before the closing date of 5 October 2026.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all Cross River Rail Delivery Authority vacancies.

 

 

  • Posted Date 18 Sep 2026
  • Location Brisbane
    QLD / Australia
  • Industry Procurement, Manufacturing & Transport
  • Job Type Full Time
  • Salary AO8 QGOV Equivalent $147K to $156k base plus super