ICT - Technical Specialist
- Provide operational support across network, cloud and collaboration service
- Support incident response, change and service improvement activities
- Corporate CBD office | Flexible working options
Cross River Rail Delivery Authority (CRRDA)…Your chance to work with the best!
The Cross River Rail Delivery Authority is building a new 10.2km rail line that includes 5.9km of twin tunnels running under the Brisbane River and CBD; with four new underground stations at Boggo Road, Woolloongabba, Albert Street and Roma Street.
Once complete, it will provide trains with a much-needed alternative rail path through the core of the current SEQ Rail network, unlocking a bottleneck and allowing more trains to run more often across the whole of South East Queensland.
The Cross River Rail Delivery Authority is also delivering multiple supporting projects and activities in conjunction with the Department of Transport and Main Roads. These include accessibility rebuilds for eight surface stations, construction of three new stations on the Gold Coast; upgrades for stabling yards; track works and surface rail enhancements; and the introduction of a new ETCS digital signalling system.
About the Role
The ICT Technical Specialist plays a critical role in ensuring the effective, secure and reliable operation of the Delivery Authority’s technical infrastructure and services. Reporting to the Technical Operations Manager and working within the Support Services team, the role provides authoritative technical expertise across network, connectivity and cloud collaboration platforms.
This role leads complex operational support activities, incident response and technical administration, working collaboratively with internal teams, vendors and stakeholders to resolve issues, implement change and drive service improvements.
This opportunity is offered as a fixed‑term contract until 31/03/2028 with possibility of extension.
Key Responsibilities:
- Deliver operational support, incident resolution and root‑cause analysis across network and connectivity services
- Lead approved technical changes, including design input, testing, risk assessment and validation
- Administer and support Microsoft 365 collaboration services, including SharePoint Online and Microsoft Teams
- Provide hands‑on support for enterprise network infrastructure including switching, firewalls and wireless networks
- Monitor service health and performance, proactively identifying issues and improvement opportunities
- Apply and maintain security controls and operational standards to support cyber security and compliance
- Support unified communications and AV systems, including meeting room and collaboration technologies
- Provide technical leadership and mentoring to uplift capability and improve technical practices
About You:
You are an experienced technical professional with strong problem‑solving skills and the ability to exercise independent judgement in complex environments. You bring experience supporting enterprise network, cloud and collaboration platforms and enjoy working collaboratively with stakeholders to deliver reliable, secure services.
You will also demonstrate:
- Experience administering Microsoft 365 services (e.g. Exchange Online, Teams, SharePoint Online)
- Exposure to network, security and collaboration technologies (experience across all systems is not required)
- Experience with incident, change and problem management practices (e.g. ITIL or similar)
- The ability to explain technical concepts to non‑technical audiences
- A proactive approach to continuous improvement and service quality
- Relevant tertiary and/or professional qualifications in ICT or a related discipline
Why work with CRRDA?
On Cross River Rail you will not only work with the best but become your best. And as we enter a new phase of delivery, our project offers a rare career opportunity for top tier professionals to have played their part on something that is genuinely city shaping and transformative.
Our people are supported with flexible work options, career development through the Australian Institute of Management, salary packaging and access to world class employee assistance provider Telus Health.
At Cross River Rail we are an equal opportunity employer and strive to build balanced teams from all walks of life.
How To Apply
Please submit your Resume by clicking on the apply link before the closing date of 29th March 2026
Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all Cross River Rail Delivery Authority vacancies.
