Cross River Rail Delivery Authority (CRRDA)…Your chance to work with the best!The Cross River Rail Delivery Authority is building a new 10.2km rail line that includes 5.9km of twin tunnels running under the Brisbane River and CBD; with four new underground stations at Boggo Road, Woolloongabba, Albert Street and Roma Street.Once complete, it will provide trains with a much-needed alternative rail path through the core of the current SEQ Rail network, unlocking a bottleneck and allowing more trains to run more often across the whole of South East Queensland.The Cross River Rail Delivery Authority is also delivering multiple supporting projects and activities in conjunction with the Department of Transport and Main Roads. These include accessibility rebuilds for eight surface stations, construction of three new stations on the Gold Coast; upgrades for stabling yards; track works and surface rail enhancements; and the introduction of a new ETCS digital signalling system.About the RoleAs a Community Information Officer, you will engage directly with visitors, stakeholders and members of the public at the Brisbane CBD Future Rail Experience Centre and at community engagement events across South East Queensland.The Future Rail Experience Centre is an interactive visitor destination that showcases the Cross River Rail Project and the future of rail transport in Queensland. The Centre welcomes a diverse range of visitors, including community members, school groups, industry representatives, project stakeholders and government partners.This is a hands on, people-focused role where you will help bring the project to life through guided tours, educational programs, community activities, presentations and special events. You will play an important role in creating memorable visitor experiences while supporting the day-to-day operations of the Centre.The role may involve occasional weekend work and travel to community engagement events across Southeast Queensland.Hours and AvailabilityThis is an ongoing casual role based at the Brisbane CBD Future Rail Experience Centre.Typical hours will be approximately 8-10 hours per week.Hours may increase to up to 20 hours per week during busier periods, including school visits, tours and special events.Availability on Tuesdays, Wednesdays and Thursdays is essential, with availability across at least one of these days required and two days preferred.Additional opportunities on Mondays and Fridays are expected to increase over time.Occasional weekend work may be required to support special events, industry visits and hosted tours.Flexibility to work additional hours during peak visitor periods will be highly regarded.Key Responsibilities:You will play an important role in creating memorable visitor experiences at the Future Rail Experience Centre by welcoming and hosting visitors, delivering engaging tours, presentations and educational experiences, supporting school groups, community programs and special events, and assisting with community engagement activities across Southeast Queensland. The role also involves responding to visitor enquiries, managing bookings, maintaining exhibits and public spaces, supporting event operations, completing administrative and reporting tasks, and contributing to a safe, professional and welcoming environment while providing accurate information about the project and the future of rail transport in Southeast Queensland.About You:Whether you're studying at university, easing into retirement, or simply looking for a rewarding customer service role, we'd love to hear from you.We're looking for enthusiastic and personable people who enjoy engaging with customers and creating memorable customer experiences. If you enjoy making people feel welcome and providing outstanding service, we'd love to meet you.To be successful in this role, you will bring:Experience in customer service, visitor services, hospitality, tourism, retail, events or community engagement.Strong interpersonal and communication skills with the ability to connect with diverse audiences.Confidence presenting information to individuals and groups of varying ages and backgrounds.A positive, approachable and professional manner.Strong organisational skills and attention to detail.The ability to work independently while contributing positively to a collaborative team environment.Flexibility to support occasional weekend work and community events.A strong commitment to workplace safety and customer service excellence.Mandatory RequirementsHold, or be able to obtain and maintain, a valid Blue Card (Working with Children Check).Hold, or be able to obtain and maintain, a current First Aid qualification.Hold a current Open or P2 Driver Licence.Have access to reliable transport to travel to engagement activities and events as required.Highly RegardedExperience delivering tours, presentations, educational programs or community engagement activities.Experience working in visitor attractions, museums, interpretive centres, tourism or similar customer-facing environments.Experience coordinating or supporting public events and functions.An interest in infrastructure, transport, communications, education or community engagement.How To ApplyPlease submit your Resume by clicking on the apply link before the closing date of Sunday 16th August 2026 Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all Cross River Rail Delivery Authority vacancies.Position Description AUD Brisbane 4000

Community Information Officer

  • Interactive visitor information centre
  • Tours, events and community engagement
  • Long Term Casual Opportunity

Cross River Rail Delivery Authority (CRRDA)…Your chance to work with the best!

The Cross River Rail Delivery Authority is building a new 10.2km rail line that includes 5.9km of twin tunnels running under the Brisbane River and CBD; with four new underground stations at Boggo Road, Woolloongabba, Albert Street and Roma Street.

Once complete, it will provide trains with a much-needed alternative rail path through the core of the current SEQ Rail network, unlocking a bottleneck and allowing more trains to run more often across the whole of South East Queensland.

The Cross River Rail Delivery Authority is also delivering multiple supporting projects and activities in conjunction with the Department of Transport and Main Roads. These include accessibility rebuilds for eight surface stations, construction of three new stations on the Gold Coast; upgrades for stabling yards; track works and surface rail enhancements; and the introduction of a new ETCS digital signalling system.

About the Role

As a Community Information Officer, you will engage directly with visitors, stakeholders and members of the public at the Brisbane CBD Future Rail Experience Centre and at community engagement events across South East Queensland.

The Future Rail Experience Centre is an interactive visitor destination that showcases the Cross River Rail Project and the future of rail transport in Queensland. The Centre welcomes a diverse range of visitors, including community members, school groups, industry representatives, project stakeholders and government partners.

This is a hands on, people-focused role where you will help bring the project to life through guided tours, educational programs, community activities, presentations and special events. You will play an important role in creating memorable visitor experiences while supporting the day-to-day operations of the Centre.

The role may involve occasional weekend work and travel to community engagement events across Southeast Queensland.

Hours and Availability

This is an ongoing casual role based at the Brisbane CBD Future Rail Experience Centre.

  • Typical hours will be approximately 8-10 hours per week.
  • Hours may increase to up to 20 hours per week during busier periods, including school visits, tours and special events.
  • Availability on Tuesdays, Wednesdays and Thursdays is essential, with availability across at least one of these days required and two days preferred.
  • Additional opportunities on Mondays and Fridays are expected to increase over time.
  • Occasional weekend work may be required to support special events, industry visits and hosted tours.
  • Flexibility to work additional hours during peak visitor periods will be highly regarded.
Key Responsibilities:

You will play an important role in creating memorable visitor experiences at the Future Rail Experience Centre by welcoming and hosting visitors, delivering engaging tours, presentations and educational experiences, supporting school groups, community programs and special events, and assisting with community engagement activities across Southeast Queensland. The role also involves responding to visitor enquiries, managing bookings, maintaining exhibits and public spaces, supporting event operations, completing administrative and reporting tasks, and contributing to a safe, professional and welcoming environment while providing accurate information about the project and the future of rail transport in Southeast Queensland.

About You:

Whether you're studying at university, easing into retirement, or simply looking for a rewarding customer service role, we'd love to hear from you.

We're looking for enthusiastic and personable people who enjoy engaging with customers and creating memorable customer experiences. If you enjoy making people feel welcome and providing outstanding service, we'd love to meet you.

To be successful in this role, you will bring:

  • Experience in customer service, visitor services, hospitality, tourism, retail, events or community engagement.
  • Strong interpersonal and communication skills with the ability to connect with diverse audiences.
  • Confidence presenting information to individuals and groups of varying ages and backgrounds.
  • A positive, approachable and professional manner.
  • Strong organisational skills and attention to detail.
  • The ability to work independently while contributing positively to a collaborative team environment.
  • Flexibility to support occasional weekend work and community events.
  • A strong commitment to workplace safety and customer service excellence.

Mandatory Requirements

  • Hold, or be able to obtain and maintain, a valid Blue Card (Working with Children Check).
  • Hold, or be able to obtain and maintain, a current First Aid qualification.
  • Hold a current Open or P2 Driver Licence.
  • Have access to reliable transport to travel to engagement activities and events as required.

Highly Regarded

  • Experience delivering tours, presentations, educational programs or community engagement activities.
  • Experience working in visitor attractions, museums, interpretive centres, tourism or similar customer-facing environments.
  • Experience coordinating or supporting public events and functions.
  • An interest in infrastructure, transport, communications, education or community engagement.

How To Apply

Please submit your Resume by clicking on the apply link before the closing date of Sunday 16th August 2026 

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all Cross River Rail Delivery Authority vacancies.

  • Posted Date 30 Jul 2026
  • Location Brisbane
    QLD / Australia
  • Industry Hospitality & Tourism
  • Job Type Casual/Vacation
  • Salary $41.32/hour inc penalty rates (public service award)