Palazzo Versace Gold Coast is everything you would expect in a hotel from the world of Versace: an exclusive waterfront setting, spectacular architecture, opulent accommodation, bespoke furnishings, Italian craftsmanship, an ambience of pure glamour and above all – extraordinary service.About the role…We are seeking a true industry professional for the integral role of Reservations Sales Agent. This Part-time or Full-time role is an amazing opportunity for someone wishing to join a friendly and passionate team who take pride in building rapport with guests and ensuring a bespoke experience.You will be responsible for the following;Promptly attending to incoming reservations enquiries (both internal and external) and converting these enquires into bookingsProviding 5-star service throughout the entire booking process for guestsEfficiently addressing any cancellations or amendments to guest bookingsCommunication of any guest special requests to the appropriate departmentsIdentifying and resolving problems efficientlyAbout you…Previous reservations sales experience within a luxury hotel environmentA proven ability in the proficient use of Opera Property Management SystemExcellent verbal communication skills, proven telephone sales ability and a commitment to providing excellent guest serviceHighly developed written communication and data entry skillsExceptional organisational skills and the ability to thrive under pressureExcellent guest relations, problem solving, decision making and time management skillsIf you are enthusiastic about delivering an experience that consistently surprises and delights our guests, please apply now AUD Main Beach 4217