Team Lead, IT Service Desk and Customer Success

St Peters is a school of the Lutheran Church with a mission of Excellence in Christian Co-education – where Every Child Learns, Every Day.With 2500 Prep to Year 12 students across two Colleges, and an iconic outdoor education centre - Ironbark; we ask our students and employees to embrace our ‘Plus Ultra’ motto and contribute to Challenging Minds | Nurturing Hearts | Building Futures.Reporting to the Director, Information Technology Services, this role is responsible for the leadership and performance of the IT Service Desk Team, ensuring excellence in customer service and business relationship management. This position will lead a small technical team and ensuring the stability of the production environment and services, including quality assurance when accepting technical change.  Skills, Experiences and AttributesRelevant tertiary qualifications in information technology or a combination of relevant work experience and/or educationWillingness to contribute to the overall planning and development of the College in the area of Information Technology Services.Experience in managing a service desk and/or advanced knowledge of IT Service ManagementHigh level knowledge of Microsoft Active Directory, Microsoft Exchange, Microsoft 365 Cloud services, Google cloud services and Google ClassroomUnderstanding of network infrastructure, print services, cloud storage systems such as OneDrive, iCloud and Google Drive.Willingness to contribute to a diverse and inclusive community and accept the responsibility to uphold the Christian Ethos, including core values of care, dignity and respectThis is a full-time permanent position working all year. The role is based at Indooroopilly with occasional travel to other locations.The position Description for this role is attached.To apply, Please submit your application (including a response to the selection criteria,  no more than 3 pages) and resume via the link provided.Evidence of COVID-19 Vaccination or Evidence of Medical Contraindication is a mandatory requirement prior to commencing employment.Applications close 1 March 2022. Agency applications are respectfully declined.Position Description AUD Brisbane