Senior Support Officer – Information Technology Services

Senior Support OfficerWe are a large independent College with a mission of "Excellence in Christian Co-education" ensuring Every Child Learns, Every Day.With 2500 Prep to Year 12 students across two Colleges and an iconic outdoor education centre, Ironbark, our employee community need to collaborate across multiple stakeholders to create results. We ask our students and employees to embrace our motto of ‘Plus Ultra’ and contribute to Challenging Minds | Nurturing Hearts | Building Futures.We are seeking energised and enthusiastic applicants for a permanent full-time Senior Support Officer to contribute to the IT Department, based at our Springfield School.In addition to providing effective technical support to all members of the College community, the Senior Support Officer provides support and guidance within the IT team and may provide technical support in more complex scenarios and project work. About you:You have excellent customer service skills, both in person and on the telephone, with an ability to connect with varying customer groups (staff, students, parents, volunteers)You possess highly developed organisational skills.   You are able to learn quickly and adapt in an ever-changing technology environment.You can demonstrate your conceptual, analytical and research skills in the workplace.You are a skilled communicator and value the opportunity to work within a team and offer support and guidance to other team membersYou have a strong understanding and knowledge of computers and computer software, particularly the Windows, Mac and iOS platforms.You have working knowledge of MS Active Directory, Microsoft Exchange, Office 365 and Google cloud services and Google Classroom.Working with multiple stakeholders and collaborating across teams is motivating. Further, you demonstrate effective communication and solutions orientation within this environmentYou value contributing to diverse and inclusive communities and accept the responsibility to uphold the Christian Ethos, including core values of care, dignity & respect.To apply, please submit your resume and cover letter via this link. Applications close Monday, 26 July 2021. Position Description 65000 AUD Springfield Springfield School Springfield Lakes 4300