Program Manager – Memory Lane – Part-time Fixed-term until 30 November 2023

About the OrganisationProudly serving Australians since 1928, the Royal Flying Doctor Service (RFDS) provides emergency aeromedical and allied health services for people in rural and remote Australia. We strive towards improving the health and well-being of our rural communities and believe in creating opportunities so all Victorians have the choice to access essential primary healthcare services.Memory Lane is a service for people receiving end-of-life or palliative care. It provides an opportunity for them to go to a place of personal significance – this could be heading to a favourite beach to feel the sand between their toes, returning home to spend a few hours in their own bed (there’s nothing like your own bed after all), attending the wedding of someone dear to them or a final drive around the family farm. Two to three family members, friends and carers can accompany Memory Lane clients in our custom vehicles, and others sometimes join separately by organising their own transport. In combination, this means Memory Lane enables special experiences and creates lasting memories with loved ones. You can learn more about Memory Lane at Flying Doctor Memory Lane - The memory of a lifetime.About the role RFDS Victoria is now accepting applications for a Program Manager - Memory Lane on a part-time (0.6 FTE) on a 12-month fixed-term basis. This role will be responsible for the strategic growth and development of the Flying Doctor’s Memory Lane service.  You will be responsible for developing key partnerships, increasing awareness of the service, and implementing volunteer opportunities.You will be responsible for Memory Lane administration and coordination, including managing enquiries and bookings, with support from administrative staff from Primary Health and/or the Executive Office.This role could be based anywhere in Victoria, either from our Richmond Head Office or elsewhere across the state.Key ResponsibilitiesIdentify partners and key stakeholdersDevelop new stakeholder relationships and maintain existing relationshipsDevelop and implement a growth strategy for Memory Lane with a focus on increasing awareness, enquiries and tripsWork with the Flying Doctor Volunteer Coordinator to develop a new volunteer model for Memory Lane across the full scope of the serviceRespond to Memory Lane enquiries and help to organise Memory Lane tripsEngage and support the marketing and Fundraising team as required.Qualifications & Experience required:Exceptional stakeholder engagement skillsStrong project and program management skillsEntrepreneurial with experience in business developmentExperience working: in the Australian health system; with palliative care, hospice, aged care and end-of-life service providers; and with volunteer models would be desirableExcellent communication skillsExperience using Microsoft Office SuiteProven experience managing competing priorities and providing consistently high levels of support within short deadlines, and high work volume.The Program Manager - Memory Lane will need to take a continuous quality improvement approach to improve/alter the service as required. Focusing on volunteer recruitment and retention, service planning, client liaison and stakeholder relationship management to ensure effective and timely delivery of Memory Lane service.The successful applicant will be flexible, a self-motivated team player with outstanding communication skills, exceptional organisational skills, superb professionalism and will have the willingness to learn.This is a rare opportunity to work for an iconic Australian organisation that promotes a supportive and inclusive working culture. If this sounds like the role for you please provide your CV and a cover letter by COB Sunday, 27 November 2022.Please note that due to the large volume of applications received RFDS will only be contacting those shortlisted for interviews. We reserve the right to close this ad prior to the advertised date if the right candidate is found.RFDS is committed to creating a diverse environment and is proud to be an equal-opportunity employer.Position Description - Program Manager - Memory Lane AUD Richmond 3121