Operations Centre – Control Room Dispatcher – Sale or Melbourne

The OrganisationProudly serving Australians since 1928, the Royal Flying Doctor Service provides emergency aeromedical and health care services for people in rural and remote regions across Australia. Mobile Patient Care (MPC) is a service division of RFDS Victoria, providing non-emergency patient transport services in both rural and metropolitan locations across VIC and NSW.Position PurposeCoordinate non-emergency patient transports, transporting patients with a range of medical conditions in accordance with RFDS policies and procedures and Non-Emergency Patient Transport clinical practice protocols and regulations.  Contribute to operational communications, dispatch Mobile Patient Care (MPC) crews and supervise the day to day running of shifts and manage their welfare and fatigue.  Represent the RFDS by maintaining positive working relationships with health providers. Key ResponsibilitiesTreat all patients and their families with respect and sensitivity, maintaining patient confidentiality at all times. Contribute to a positive team culture, stay calm in a crisis and ensure patient centric outcomes are achieved.Be able to work independently as required, adapt to changing situations and take appropriate action to find solutions and resolve issues. Approach all patient bookings with a "can do" attitude.  Work within RFDS policies, procedures, NEPT regulations, clinical practice protocols and utilise all resources available.Establish and maintain effective working relationships with other health providers and colleagues.  Be proactive in the pursuit of multi patient bookings.Allocate resources, road personnel and vehicles, in accordance with all RFDS policies, procedures and Non-Emergency Patient Transport Regulations. Demonstrate a cost effective approach for the use of resources. Maintain an awareness of road personnel and vehicle location through correct communications procedures.  Forward plan and allocate resources to complete patient transfers within agreed time frames.  Use our increasing technology to plan best resource allocation and show a commitment to reducing crew down time.Qualifications and experiencePrevious experience in organisational or logistical teamGood knowledge of medical terminology and medical conditions or the capacity to gain this knowledgeGood computer skills including word, excel, email and use of data capture programsAble to work well under pressure, ability to plan, organise, coordinate, prioritise multiple tasks and solve problemsConfident to work independentlyPossess good written and verbal communication skillsBe assertive in a positive team environment to ensure the outcome is achieved and positive team moraleAble to work a 7 day per week, 24 hour rotating rosterThis is an exciting opportunity to work for an iconic Australian charity that promotes a supportive and inclusive working culture, offers a flexible working environment and exciting employee benefits.If this sounds like the job for you please click apply to start your application, including your resume and a cover letter (applications received without a cover letter will not be considered) outlining your suitability for the role.Please ensure you complete your application fully by checking your email and following the links to our external application page*RFDS is committed to creating a diverse environment and is proud to be an equal opportunity employer. Position Description AUD Sale 3850