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Customer Service and Store Support Officer

About Oscar Wylee:Oscar Wylee is an Australian Optical company with a strong vision of continuous improvement and growth. We started our business online and have grown our network to over 65 stores across 3 countries with more store to open over the next 12 months. We listen, we care & we always want to be better!About the Role:To support company growth Oscar Wylee has a newly created opportunity for an energetic, self-motivated and proactive individual to be our new Customer Service and Store Support Officer on a permanent Full-Time basis! Key Responsibilities:Provide exemplary customer service via inbound calls and emailEffectively and efficiently resolve queries and demonstrate problem-solving.Support Retail teams to achieve store targets through prompt customer care administrative support and follow up.Timely support and assist retail teams' general queries.Utilise your active listening skills to assess the situation & customer needs.Ad hoc duties as required by management.Experience and Skills:Minimum 2 years experiences in an office environment.Clear and professional communication skill in both written and verbal forms.Demonstrated the ability to self-lead and work independently in a fast-paced environment.Exceptional attention to detail and prioritizing skills.Experience in the Optical/Retail industries will be highly desirable but not essential.BENEFITSCareer growth and own your roleWork with a supportive, close-knit teamGreat work/life balanceConvenient Sydney CBD locationFree Glasses every 6 months Apply TODAY if you want to be part of something amazing! We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other characteristic protected by law AUD Sydney 2000

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