SUMMARY***50% Nationwide Travel/25% Local Travel Required (Company paid)***Systems Engineer (SE) should be comfortable living in both the Support and Engineering environments; translating internal technical-speak into clear concise directions for clients and vice-versa. The SE is part of a team that is the first line of contact for customers experiencing issues with VMware and Microsoft solutions. Also dealing with escalated problems from team members. These team members are, in many ways, the "face of Schultz Technology" and must be passionate about helping our clients solve problems.Guest ServiceMaintains excellent customer service as the driving philosophy of the operationPersonally, demonstrates a commitment to client service in responding promptly to client's needsCommitted to making every client satisfiedMeets or exceeds client satisfaction measuresEnsures company standards and services contribute to the delivery of consistent excellent serviceImplements and practices excellent customer service initiatives and performs to company standardsResponsibilities for Systems EngineerMentor and train other engineers throughout the company and seek to continually improve processes companywideWork closely with engineering professionals within the company to maintain hardware and software needed for projects to be completed efficientlyProvide clear goals for all areas of a project and develop steps to oversee their timely executionBe proactive about challenges or constraints within a project and seek to manage them accordinglyProvide detailed specifications for proposed solutions including materials, manpower and time necessaryAssist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the teamWork alongside project management teams to successfully monitor progress and implementation of initiativesEstablish milestones for necessary contributions from departments and develop processes to facilitate their collaborationQualifications for Systems EngineerExperience developing engineering applications for a large corporationDemonstrated project development and leadership skillsCurrent understanding of best practices regarding system security measuresProfessional work experience in team building and project managingAdvanced education and application of business analysis techniques and strategyProfessional experience and a high-level understanding of working with various operating systems and their implicationsExperience with software engineering, customer experience and civil engineering preferredAbility to work together with teams from several departments to facilitate the orderly execution of a proposed project planREASONING ABILITYDemonstrate the ability to anticipate and solve practical problems or resolve issues.CERTIFICATES, LICENSES, REGISTRATIONSMust have valid driver’s licenseVM Certification a plusVeeam Certification a plusMicrosoft 365 a plusJob Type: Full-timeSalary: $72,000.00 - $90,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programHealth insuranceLife insurancePaid time offProfessional development assistanceReferral programRetirement planTuition reimbursementVision insuranceSchedule:Monday to FridayOn callWeekend availabilityExperience:Firewall configuration: 5 years (Required)Customer service: 2 years (Required)Desktop support: 5 years (Required)Veeam: 2 years (Preferred)Microsoft Products: 4 years (Required)License/Certification:Driver's License (Required)Willingness to travel:75% (Required)Work Location: On the road  AUD Pottsville 17901