Vic Park City is seeking a highly organised & motivated Warranty Clerk/Service Representative for our high volume, process driven Service Department in Victoria Park!
Vic Park City has a new exciting opportunity for an organised, motivated Automotive Warranty Clerk/Service Representative within a successful, supportive service department where professional service & timely efficient processes are the key elements for our very busy department. This role is hybrid all-rounder position that primarily focuses on operating as a Warranty Clerk while also serving customers in the front counter and interpreting parts for vehicles.
ROLE
- Serving Customers at the front counter while also assisting them on the phone.
- Costing of customers with new and used vehicle job cards.
- Coordinating recon jobs through the workshop.
- Coordinating used and new vehicle delivery processes
- Parts receipting, maintenance and ordering of parts.
- Sublet receipting
- Processing all warranty & good-will claims in a timely manner
- Completing warranty claims to manufacturer guidelines
- Maintaining warranty storage of return parts and return all requested parts
- Keeping and maintaining a warranty claim register
- Filing all warranty Repair Orders as well as all correspondence, service letters, technical bulletins and standard repair time guides
- Discussing policy write offs with Service Manager
- Maintaining clear direction on factory policy decisions
- Establishing & maintaining positive relationships with manufacture representative.
- Liaising with internal and external stakeholders to ensure correct reports, processes, claims, returns, receipting, payments are adhered to.
YOU
- Self-motivated and well organised
- Proficient computer skills/knowledge
- Able to work autonomously and in a team environment
- Strong verbal and written communication skills
- Willingness to learn and grow
- Positive, and a can do attitude
- Previous Warranty Clerk/service advisor Experience with in a Dealership Environment Essential.
What's in it for YOU
- Excellent Salary Package $$
- Be Part for one of the Largest Automotive Groups in Australia
- Receive paid parental leave
- Receive confidential access to EAP counselling sessions
- Specific Manufacturer Training
- Friendly & Supportive Management Team
If you feel you have the essential skills and positive attributes to excel in this position, email your resume by clicking 'Apply Now'
*Due to the number of applications we will be only contacting those who have been shortlisted.
Please note: Autoleague is an Equal Opportunity Employer that embraces and values equality, cultural diversity and inclusion.
All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.