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<h1 id="jobTemplateTitle" data-part="title" style="padding-top:0!important;color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;padding-bottom:0!important;font-size:28px!important;line-height:30px!important;margin-top:0!important;font-family:Open Sans!important;margin-bottom:0!important;text-align:center!important;padding-right:0!important;"> Customer Relations Manager</adlogic_job_title></h1> </div> <div id="jobTemplateBulletContainerId" data-part="bullet-box" style="margin-left:0px!important;margin-top:0px!important;margin-bottom:0px!important;margin-right:0px!important;"> <ul id="jobTemplateBulletULId" data-part="bullet-ul" style="border-right-style:none!important;background-size:100% 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100px!important;border-top-width:0px!important;border-bottom-color:rgba(255,255,255,1)!important;padding-left:15px;border-left-color:rgba(255,255,255,1)!important;background-color:rgba(255,255,255,1)!important;margin-left:0px!important;border-radius:0px!important;background-repeat:repeat!important;border-left-style:none!important;border-top-color:rgba(255,255,255,1)!important;border-top-left-radius:0px!important;margin-top:0px!important;border-bottom-right-radius:0px!important;border-width:0px!important;border-style:none;padding-top:16px!important;border-bottom-left-radius:0px!important;border-right-width:0px!important;padding-bottom:16px!important;border-top-right-radius:0px!important;border-right-color:rgba(255,255,255,1)!important;border-color:rgba(255,255,255,1)!important;border-left-width:0px!important;border-top-style:none!important;margin-right:0px!important;border-bottom-width:0px!important;border-bottom-style:none!important;margin-bottom:0px!important;padding-right:15px!important;"> 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Customer Experience Manager Essendon ZEEKR | Redefining the Future of Automotive
<p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"><strong style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;font-family:'Mont Bold','Mont Heavy','Open Sans',helvetica,arial,sans-serif!important;font-weight:900!important;">Join one of Australia's most exciting automotive brands and help shape a customer experience unlike any other.</strong></p>
<p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">At <strong style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;font-family:'Mont Bold','Mont Heavy','Open Sans',helvetica,arial,sans-serif!important;font-weight:900!important;">Essendon ZEEKR</strong>, we're not simply selling vehicles. We're delivering an innovative, premium ownership journey powered by cutting-edge technology, exceptional service, and meaningful customer relationships.</p>
<p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">As we continue to grow, we're searching for a passionate and driven <strong style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;font-family:'Mont Bold','Mont Heavy','Open Sans',helvetica,arial,sans-serif!important;font-weight:900!important;">Customer Experience Manager</strong> to become the voice of our customers and champion excellence across every stage of the customer journey.</p>
<p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">This is a unique opportunity to work closely with our Sales Team, leadership group, customers, and key stakeholders to ensure every interaction reflects the premium standards of the ZEEKR brand.</p>About the Role
<p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">As the <strong style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;font-family:'Mont Bold','Mont Heavy','Open Sans',helvetica,arial,sans-serif!important;font-weight:900!important;">Customer Experience Manager</strong>, you will play a pivotal role in creating exceptional experiences for our customers from their first interaction through to long-term ownership.</p>
<p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">You'll work alongside our Sales Team to support customer engagement, manage customer feedback and complaint resolution, strengthen stakeholder relationships, and identify opportunities to continuously improve the customer journey.</p>
<p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">This role is perfect for someone who thrives on building relationships, solving challenges, and making a genuine impact on customer satisfaction and business success.</p>
<strong style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;font-family:'Mont Bold','Mont Heavy','Open Sans',helvetica,arial,sans-serif!important;font-weight:900!important;">Key Responsibilities Customer Experience Excellence</strong>
<ul style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;margin-left:25px!important;">
<li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Champion an outstanding customer experience across every stage of the sales and ownership journey.</li>
<li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Manage customer feedback and complaints registers, ensuring concerns are resolved professionally and efficiently.</li>
<li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Proactively identify trends, risks, and opportunities through customer insights and feedback.</li>
<li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Support the Sales Team in delivering a seamless and memorable customer journey.</li>
<li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Drive initiatives that improve customer satisfaction, loyalty, advocacy, and retention.</li>
<li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Ensure all customer interactions align with ZEEKR's premium brand standards and values.</li>
<li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Identify and implement opportunities for continuous improvement across customer touchpoints.</li>
</ul>
<strong style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;font-family:'Mont Bold','Mont Heavy','Open Sans',helvetica,arial,sans-serif!important;font-weight:900!important;">Stakeholder & Relationship Management</strong>
<ul style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;margin-left:25px!important;">
<li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Build strong relationships with customers, internal departments, manufacturer representatives, and external partners.</li>
<li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Act as a trusted escalation point for complex customer matters.</li>
<li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Work collaboratively with dealership leadership to improve processes and customer outcomes.</li>
<li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Support initiatives that enhance customer engagement and strengthen the Essendon ZEEKR brand.</li>
</ul>
<strong style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;font-family:'Mont Bold','Mont Heavy','Open Sans',helvetica,arial,sans-serif!important;font-weight:900!important;">Reporting & Continuous Improvement</strong>
<ul style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;margin-left:25px!important;">
<li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Analyse customer experience data and feedback to uncover meaningful insights.</li>
<li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Prepare reports and recommendations that support business improvement initiatives.</li>
<li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Assist in developing customer-focused programs, policies, and procedures.</li>
<li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Stay informed on industry trends and emerging best practices in customer experience.</li>
</ul>
<strong style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;font-family:'Mont Bold','Mont Heavy','Open Sans',helvetica,arial,sans-serif!important;font-weight:900!important;">About You</strong>
<p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">We're looking for someone who genuinely enjoys creating exceptional customer experiences and building long-term relationships.</p>
<p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"><strong style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;font-family:'Mont Bold','Mont Heavy','Open Sans',helvetica,arial,sans-serif!important;font-weight:900!important;">To be successful, you'll bring:</strong></p>
<ul style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;margin-left:25px!important;">
<li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Previous experience in Customer Experience, Customer Success, Relationship Management, Hospitality, Automotive, Luxury Retail, or a similar customer-focused role.</li>
<li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Exceptional communication and interpersonal skills.</li>
<li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Strong conflict resolution and problem-solving capabilities.</li>
<li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">The ability to build rapport and influence stakeholders at all levels.</li>
<li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">Excellent organisational skills and attention to detail.</li>
<li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">A proactive and solutions-focused mindset.</li>
<li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">A passion for delivering experiences that exceed customer expectations.</li>
</ul>
<strong style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;font-family:'Mont Bold','Mont Heavy','Open Sans',helvetica,arial,sans-serif!important;font-weight:900!important;">Why Join Essendon ZEEKR?</strong>
<p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">🌟 Be part of one of the world's most exciting and innovative electric vehicle brands.</p>
<p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">🚀 Join a growing dealership with genuine opportunities for career development and progression.</p>
<p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">� Work alongside a passionate and supportive leadership team.</p>
<p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">💡 Make a real impact in a role where your ideas, initiative, and customer focus are valued.</p>
<p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">🚗 Help shape the future of customer experience within a premium automotive brand.</p>
<strong style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;font-family:'Mont Bold','Mont Heavy','Open Sans',helvetica,arial,sans-serif!important;font-weight:900!important;">The Opportunity</strong>
<p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">This is more than a customer service role. It's an opportunity to become a key contributor to the success and growth of an emerging global EV brand.</p>
<p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;">If you're passionate about people, customer excellence, and delivering experiences that leave a lasting impression, we'd love to hear from you.</p>
<p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"><strong style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;font-family:'Mont Bold','Mont Heavy','Open Sans',helvetica,arial,sans-serif!important;font-weight:900!important;">Apply now and help redefine the future of customer experience with Essendon ZEEKR.</strong></p>
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</AdHTML>Careers at IDOMAG - Customer Relations Manager
Customer Experience Manager Essendon ZEEKR | Redefining the Future of AutomotiveJoin one of Australia's most exciting automotive brands and help shape a customer experience unlike any other.At Essendon ZEEKR, we're not simply selling vehicles. We're delivering an innovative, premium ownership journey powered by cutting-edge technology, exceptional service, and meaningful customer relationships.As we continue to grow, we're searching for a passionate and driven Customer Experience Manager to become the voice of our customers and champion excellence across every stage of the customer journey.This is a unique opportunity to work closely with our Sales Team, leadership group, customers, and key stakeholders to ensure every interaction reflects the premium standards of the ZEEKR brand.About the RoleAs the Customer Experience Manager, you will play a pivotal role in creating exceptional experiences for our customers from their first interaction through to long-term ownership.You'll work alongside our Sales Team to support customer engagement, manage customer feedback and complaint resolution, strengthen stakeholder relationships, and identify opportunities to continuously improve the customer journey.This role is perfect for someone who thrives on building relationships, solving challenges, and making a genuine impact on customer satisfaction and business success.Key Responsibilities Customer Experience ExcellenceChampion an outstanding customer experience across every stage of the sales and ownership journey.Manage customer feedback and complaints registers, ensuring concerns are resolved professionally and efficiently.Proactively identify trends, risks, and opportunities through customer insights and feedback.Support the Sales Team in delivering a seamless and memorable customer journey.Drive initiatives that improve customer satisfaction, loyalty, advocacy, and retention.Ensure all customer interactions align with ZEEKR's premium brand standards and values.Identify and implement opportunities for continuous improvement across customer touchpoints.Stakeholder & Relationship ManagementBuild strong relationships with customers, internal departments, manufacturer representatives, and external partners.Act as a trusted escalation point for complex customer matters.Work collaboratively with dealership leadership to improve processes and customer outcomes.Support initiatives that enhance customer engagement and strengthen the Essendon ZEEKR brand.Reporting & Continuous ImprovementAnalyse customer experience data and feedback to uncover meaningful insights.Prepare reports and recommendations that support business improvement initiatives.Assist in developing customer-focused programs, policies, and procedures.Stay informed on industry trends and emerging best practices in customer experience.About YouWe're looking for someone who genuinely enjoys creating exceptional customer experiences and building long-term relationships.To be successful, you'll bring:Previous experience in Customer Experience, Customer Success, Relationship Management, Hospitality, Automotive, Luxury Retail, or a similar customer-focused role.Exceptional communication and interpersonal skills.Strong conflict resolution and problem-solving capabilities.The ability to build rapport and influence stakeholders at all levels.Excellent organisational skills and attention to detail.A proactive and solutions-focused mindset.A passion for delivering experiences that exceed customer expectations.Why Join Essendon ZEEKR?🌟 Be part of one of the world's most exciting and innovative electric vehicle brands.🚀 Join a growing dealership with genuine opportunities for career development and progression.🤝 Work alongside a passionate and supportive leadership team.💡 Make a real impact in a role where your ideas, initiative, and customer focus are valued.🚗 Help shape the future of customer experience within a premium automotive brand.The OpportunityThis is more than a customer service role. It's an opportunity to become a key contributor to the success and growth of an emerging global EV brand.If you're passionate about people, customer excellence, and delivering experiences that leave a lasting impression, we'd love to hear from you.Apply now and help redefine the future of customer experience with Essendon ZEEKR. AUDEssendon Fields3041