Member Services Officer

Essendon Football Club is committed to our vision of being recognised as the most respected, inclusive and successful sporting club in the country, consistently setting the benchmark both on and off the field. We currently have a fantastic opportunity for a number of Member Services Officers to ‘Don the Sash’ and join our Membership team based at our club headquarters.The OpportunityReporting to the Membership Service Manager, you will be responsible for:Processing new memberships and renewals through the Clubs CRM (Archtics);Ensure all inbound phone calls and emails are answered efficiently;Undertake outbound calls to unrenewed members;Provide exceptional customer service in line with Club standards;Effectively resolve any member concerns via phone and email;Provide customers with relevant product information.What We’re Looking ForThe successful candidate must have the following skills experience and attributes:Strong customer service experience in a retail, sales, or call centre environment;Excellent written and verbal communication skills along with strong attention to detail;Well-developed computer skills including Microsoft Outlook, Word, Excel;Ability to work in a fast-paced, team environment;Availability to work Monday to Friday, 9am – 7pm with flexibility to work some weekends to support our game day membership enquires or other Club events. Opportunity to work 38 hours per week until Christmas;Permanent Residency in Australia or appropriate visa to work permanently is required.Other skills, experience and attributes which are highly desirable, but not essential include:Previous AFL membership sales and service knowledge;Previous customer service experience in a member-based organisation;Undertaking / completed tertiary studies in Business, Events, Marketing, or Sports Management.To ApplyIf you thrive on working in a fast-paced environment, with a passionate and dedicated team of high achieving professionals where you can learn and gain valuable experience, we’d love to hear from you! To apply, please click 'Apply' and submit a cover letter along with your resume.Please note that this role will be subject to relevant background checks. Successful candidates are required to hold a current Working With Children Check. AUD Melbourne Airport 3045