Senior Manager - Clinical Services

Community Gateway strongly values our employees and the important work they do for the community in delivering emergency relief and welfare services, community connections, health inclusion and community capacity building.

Established in Lismore nearly 50 years ago, we are firmly embedded in the communities we support.  Today we are a QIP accredited organisation, with over 20 programs and services in Lismore, Grafton, and across the Far North Coast.

We exist to reduce socioeconomic disadvantage by delivering practical help, advocacy and opportunities for people to have a voice in decisions that affect their lives. Our work is shaped by our values of integrity, respect, inclusion and compassion.

We provide a range of initiatives to develop and recognise our staff, and provide opportunities for regular team building events, and collaborative projects.

About the Role

We are seeking an experienced and dynamic Senior Manager – Clinical Services to join our leadership team on a permanent part-time basis, based in Lismore.

Reporting to the Chief Executive Officer, you will provide operational line management to our Health, Counselling, and Case Management programs. You will champion reflective, evidence-based practice, drive innovation, and foster a high-performance culture across your team.

This role is primarily based at our Lismore office, with occasional travel across the NSW Far North Coast region and to other sites as required. Mandatory staff meetings are held at 76 Carrington Street, Lismore.

Key Responsibilities

In this role, you will:

• Provide line management, supervision, coaching, and performance appraisals to staff within your portfolio.

• Lead the design, implementation, and evaluation of programs in line with funding agreements and organisational priorities.

• Ensure compliance with regulatory and funding body requirements.

• Monitor program performance, assess risks, and provide recommendations to the CEO.

• Support the recruitment, retention, and professional development of a skilled workforce.

• Develop and maintain collaborative relationships with internal and external stakeholders.

• Promote a culture of innovation, reflective practice, and continuous improvement.

• Represent Community Gateway positively in external forums, interagency meetings, and communities of practice.

About You

You are a strategic, innovative, and organised professional with a strong background in health, counselling, or case management. You have a proven ability to lead multidisciplinary teams, deliver programs in complex environments, and drive organisational outcomes.

Essential Requirements:

• Degree level qualifications in a related field and extensive professional experience.

• Demonstrated strategic management experience across multiple programs in health, counselling, or case management services.

• Proven ability to lead and foster high-performance teams.

• Excellent communication, collaboration, and interpersonal skills.

• Experience developing, implementing, and monitoring operational plans.

• High proficiency with MS Office.

Desirable: Experience with client relationship management software, health service administration, and outcome measurement tools.

Additional Requirements:

• Current NSW Driver Licence

• Working with Children Check

• National Police Check

Why Work With Us?

• Meaningful work supporting positive community outcomes across Northern NSW.

• Supportive, values-driven, and collaborative workplace.

• Flexible, family-friendly not-for-profit environment.

• Opportunities for professional development.

• Salary packaging benefits available.

How to Apply

Applicants are required to submit a resume and a cover letter addressing the selection criteria.

Applications close 9 February 2026.

For further information, please contact Ben Barratt – People & Culture Officer on 0408 568 687 or HR@nrcg.org.au.

Community Gateway is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, LGBTIQSB+ individuals, people living with disability, and people from culturally and linguistically diverse backgrounds.