Intake Officer - Casino

Community Gateway strongly values our employees and the important work they do for the community in delivering emergency relief and welfare services, community connections, health inclusion and community capacity building.

Established in Lismore nearly 50 years ago, we are firmly embedded in the communities we support. Today, we are a QIP-accredited organisation delivering more than 20 programs and services across Lismore, Grafton, Casino and the Far North Coast.

We exist to reduce socioeconomic disadvantage by delivering practical help, advocacy and opportunities for people to have a voice in decisions that affect their lives. Our work is shaped by our values of integrity, respect, inclusion and compassion.

We actively invest in our people through staff development initiatives, recognition programs, regular team-building opportunities and collaborative projects that strengthen our impact across the community.

This role is based at the Casino Neighbourhood Centre, supporting local community members to access services, information and referrals in a welcoming, person-centred environment.

We are seeking a compassionate and organised Intake Officer to join our Health, Economic and Social Inclusion branch. This role is often the first point of contact for people accessing Community Gateway services and plays a vital role in ensuring individuals and families receive timely, respectful and appropriate support.

Working as part of a supportive team and under general direction, you will provide intake, assessment, information and referral services through face-to-face, telephone, email and virtual enquiries. You will also support the day-to-day operations of the Casino Neighbourhood Centre and contribute to positive community engagement.

• Provide intake, assessment, information and referral services to community members

• Respond to enquiries and connect clients with appropriate NRCG services and external supports

• Obtain informed client consent and maintain accurate records and data

• Assist clients to complete forms and navigate services

• Provide brief interventions and appropriate follow-up

• Support administrative and operational functions of the Casino Neighbourhood Centre

• Maintain confidentiality and professional boundaries at all times

• Actively contribute to a collaborative, respectful team culture

You are approachable, organised and confident supporting people who may be experiencing crisis or vulnerability. You bring a person-centred mindset and strong administrative capability, and you value working in a community-based environment.

Essential requirements:

• Certificate III in Business Administration or equivalent experience in intake or community services

• Strong interpersonal skills and the ability to work sensitively with people in crisis

• Demonstrated ability to engage respectfully with Aboriginal and Torres Strait Islander peoples

• Sound administrative skills and attention to detail

• Proficiency in Microsoft Word, Excel and Outlook

Desirable:

• Experience in community or human services environments

• Knowledge of community support programs and statutory requirements

• Experience using outcome measurement tools

• Permanent part-time employment under the SCHADS Award Level 3

• Salary packaging to increase your take home pay

• Supportive supervision and professional development opportunities

• A values driven, inclusive and collaborative workplace

• Meaningful work making a genuine difference in the Casino community

• NSW Working With Children Check

• National Police Check

• Current NSW Driver Licence

Please submit your resume and a brief cover letter addressing the role requirements.

For further information, contact hr@nrcg.org.au or visit nrcg.org.au.

Community Gateway is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, LGBTIQSB+ individuals, people living with disability, and people from culturally and linguistically diverse communities.

To apply online, please click on the appropriate link below.