IT Business Systems Officer

This is a Maximum-term opportunity through to August 2027. Band 5, $79,608 - $98,460 + super + monthly day off Join a collaborative and supportive team that values innovation, learning and knowledge sharing. Contribute to meaningful technology initiatives that improve services for staff, stakeholders and the wider community. Gain exposure to a broad range of business systems, projects, integrations and emerging technologies. Enjoy a diverse and rewarding role with opportunities to develop your technical, project and stakeholder engagement skills. About Us   As one of Victoria’s fastest‑growing municipalities, Cardinia Shire Council is an innovative and community‑focused organisation committed to delivering high‑quality services for our residents. We’re driven by curiosity, continuous improvement, and a genuine passion for creating a thriving, connected, and sustainable place to live and work. We’re invested in our people and champion a culture where diverse perspectives are valued, learning is encouraged, and your contribution has real impact. If you’re motivated, community‑minded, and looking to build a meaningful career in local government, you’ll find opportunity and purpose here at Cardinia.About the opportunity  Are you passionate about technology, problem-solving and helping people get the most from business systems? As our IT Business Systems Officer, you will play a key role in supporting and enhancing the systems that enable Council to deliver essential services to the community. Working closely with business stakeholders, vendors and technical teams, you'll help drive continuous improvement, support critical projects, and contribute to smarter, data-driven decision-making across the organisation. The IT Business Systems (ITBS) team manages and supports Council's business applications, integrations, data and reporting platforms. We partner with business areas to deliver reliable systems, improve processes and enable informed decision-making through technology. If you're a proactive IT professional who enjoys solving problems, building strong stakeholder relationships and making a genuine difference through technology, we'd love to hear from you. Join us and help shape the systems, processes and digital solutions that support our community, while growing your career in a dynamic and forward-thinking organisation. You will make an impact by Providing technical support, troubleshooting and resolution for incidents and service requests across Council's business systems. Supporting the delivery of business system projects, enhancements and continuous improvement initiatives. Plan, implement and monitor server patching for business systems to maintain security, performance and operational reliability. Collaborating with stakeholders to understand business needs and identify opportunities to improve processes and technology outcomes. Coordinating with external vendors and service providers to maintain reliable and effective system performance. Developing and maintaining system documentation, knowledge articles, test plans and support resources to improve service delivery. What you will bring Demonstrated experience supporting IT business systems/applications and delivering technical solutions in a customer-focused environment, with a relevant tertiary qualification in Information Technology or a related field. Strong stakeholder management and relationship-building skills, with the ability to work effectively across technical and non-technical teams. Excellent communication skills, including the ability to explain technical concepts clearly and produce high-quality documentation. Demonstrated experience supporting projects, including requirements gathering, testing, change implementation and stakeholder coordination. Technical proficiency across Microsoft technologies, including Windows, Microsoft 365, Azure AD, SharePoint, Power Platform and Teams. Basic familiarity with Microsoft SQL Server, including the ability to perform simple queries and navigate the platform. Strong analytical and problem-solving skills, with an understanding of IT Service Management practices and a commitment to continuous improvement.  Why work with us  Activity based and hybrid work model.  Opportunities to work on innovative and impactful initiatives that make a real difference to the community.  Professional development opportunities, including training and education programs, and leadership development initiatives.  A commitment to sustainability and environmental stewardship, with initiatives to reduce the Council's carbon footprint and promote sustainable practices in the community.  A focus on work-life balance, with programs and initiatives designed to support employees' physical and mental well-being.  Discover these benefits and how we support and value our employees throughout their career journey.  Click here.  To apply  Please complete the online application form, including your resume and a brief cover letter demonstrating your suitability to the role.  Applications close, 4th August 2026 For further information regarding the role Sri Tirunagari, Coordinator - IT Business Systems on 03 5943 4758 or refer to the position description.  Cardinia Shire Council is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process. We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTIQ+ and people from culturally diverse backgrounds to explore career opportunities with Cardinia Shire Council. If you have any support or access requirements, we encourage you to advise us at the time of application by contacting us on 1300 787 624.  All successful applicants will be required to undertake a National Police Check and pre-employment medicals. Certain positions may also require a Financial Background Check, Traffic Check or Working with Children Check. You must have valid Australian Working Rights to be considered for this role.  Position Description AUD Officer 3809

IT Business Systems Officer

  • This is a Maximum-term opportunity through to August 2027. 
  • Band 5, $79,608 - $98,460 + super + monthly day off 
  • Join a collaborative and supportive team that values innovation, learning and knowledge sharing. 
  • Contribute to meaningful technology initiatives that improve services for staff, stakeholders and the wider community. 
  • Gain exposure to a broad range of business systems, projects, integrations and emerging technologies. 
  • Enjoy a diverse and rewarding role with opportunities to develop your technical, project and stakeholder engagement skills. 

About Us   

As one of Victoria’s fastest‑growing municipalities, Cardinia Shire Council is an innovative and community‑focused organisation committed to delivering high‑quality services for our residents. We’re driven by curiosity, continuous improvement, and a genuine passion for creating a thriving, connected, and sustainable place to live and work. 

We’re invested in our people and champion a culture where diverse perspectives are valued, learning is encouraged, and your contribution has real impact. If you’re motivated, community‑minded, and looking to build a meaningful career in local government, you’ll find opportunity and purpose here at Cardinia.

About the opportunity  

Are you passionate about technology, problem-solving and helping people get the most from business systems? As our IT Business Systems Officer, you will play a key role in supporting and enhancing the systems that enable Council to deliver essential services to the community. Working closely with business stakeholders, vendors and technical teams, you'll help drive continuous improvement, support critical projects, and contribute to smarter, data-driven decision-making across the organisation. 

The IT Business Systems (ITBS) team manages and supports Council's business applications, integrations, data and reporting platforms. We partner with business areas to deliver reliable systems, improve processes and enable informed decision-making through technology. 

If you're a proactive IT professional who enjoys solving problems, building strong stakeholder relationships and making a genuine difference through technology, we'd love to hear from you. Join us and help shape the systems, processes and digital solutions that support our community, while growing your career in a dynamic and forward-thinking organisation. 

You will make an impact by 

  • Providing technical support, troubleshooting and resolution for incidents and service requests across Council's business systems. 
  • Supporting the delivery of business system projects, enhancements and continuous improvement initiatives. 
  • Plan, implement and monitor server patching for business systems to maintain security, performance and operational reliability. 
  • Collaborating with stakeholders to understand business needs and identify opportunities to improve processes and technology outcomes. 
  • Coordinating with external vendors and service providers to maintain reliable and effective system performance. 
  • Developing and maintaining system documentation, knowledge articles, test plans and support resources to improve service delivery. 

What you will bring 

  • Demonstrated experience supporting IT business systems/applications and delivering technical solutions in a customer-focused environment, with a relevant tertiary qualification in Information Technology or a related field. 
  • Strong stakeholder management and relationship-building skills, with the ability to work effectively across technical and non-technical teams. 
  • Excellent communication skills, including the ability to explain technical concepts clearly and produce high-quality documentation. 
  • Demonstrated experience supporting projects, including requirements gathering, testing, change implementation and stakeholder coordination. 
  • Technical proficiency across Microsoft technologies, including Windows, Microsoft 365, Azure AD, SharePoint, Power Platform and Teams. 
  • Basic familiarity with Microsoft SQL Server, including the ability to perform simple queries and navigate the platform. 
  • Strong analytical and problem-solving skills, with an understanding of IT Service Management practices and a commitment to continuous improvement.  

Why work with us  

  • Activity based and hybrid work model.  
  • Opportunities to work on innovative and impactful initiatives that make a real difference to the community.  
  • Professional development opportunities, including training and education programs, and leadership development initiatives.  
  • A commitment to sustainability and environmental stewardship, with initiatives to reduce the Council's carbon footprint and promote sustainable practices in the community.  
  • A focus on work-life balance, with programs and initiatives designed to support employees' physical and mental well-being.  
  • Discover these benefits and how we support and value our employees throughout their career journey.  Click here.  

To apply  

  • Please complete the online application form, including your resume and a brief cover letter demonstrating your suitability to the role.  
  • Applications close, 4th August 2026 
  • For further information regarding the role Sri Tirunagari, Coordinator - IT Business Systems on 03 5943 4758 or refer to the position description.  

Cardinia Shire Council is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process. We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTIQ+ and people from culturally diverse backgrounds to explore career opportunities with Cardinia Shire Council. If you have any support or access requirements, we encourage you to advise us at the time of application by contacting us on 1300 787 624.  

All successful applicants will be required to undertake a National Police Check and pre-employment medicals. Certain positions may also require a Financial Background Check, Traffic Check or Working with Children Check. 

You must have valid Australian Working Rights to be considered for this role.  

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