Position: PlannerLocation: JandakotEmployment Type: Full-time/permanentJob Summary:This position will be suited to someone with an extensive customer service background who is able to manage the completion of time-sensitive tasks, including making high-volume outbound calls to secure customer bookings. You will also be required to review, process, monitor, and close out customer requests for site works.Responsibilities will include but not be limited to: Manage a high volume of outbound calls to secure customer bookings.Review customer requests for site works and create work ordersManage shared Outlook account by reviewing and prioritising incoming enquiriesMonitor completion of works and close out work ordersAccountable for KPI’sDespatch work on to Field Device, monitor completion, review and closeoutPrioritise tasksWork collaboratively with other DepartmentsMaterial ordersCreate purchase orders and goods receipt invoices for goods and servicesAssist in the analysis of information and production-related reportsData entry of timesheets and other field informationQualifications & experiencePrevious experience in a customer service roleHandling a high volume of outbound callsAbility to learn and manage multiple IT systemsWork independently and within a team, taking direction from colleaguesAbility to multi-task and re-prioritise work under pressure  Strong verbal and written communication skills.Advanced problem-solving skillsPersonal standards of reliability, honesty and integrityCompetent in Microsoft Office 365 applications including Word, Excel, Outlook & AdobeSAP experience preferred but not essentialWhat we offerFlexible working: Our people value collaboration, innovation, and performance, while we value flexibility for remote work and virtual connections.Collaborative culture: We encourage and empower everybody to share their ideas and expertise to feel valued and to make a positive impact.Professional development: We're committed to your professional development and offer avenues for career advancement.Purchase Additional Leave: We recognise the importance of work/life balance as part of our overall approach to workplace flexibility. Hence, we offer employees between 1 and 4 weeks of additional leave per year.Our Focus on Diversity, Equity & InclusionDiversity is more than a commitment at ATCO – it is the foundation of what we do. We are focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, national origin, and the myriad of other characteristics that make us all different.We are an Equal Opportunity employer and encourage applications from Aboriginal and Torres Strait Islander people and women. ATCO fosters an inclusive workplace culture where everyone is treated fairly and respectfully. AUD Jandakot 6164