We are seeking an experienced and enthusiastic candidate to support our Operations Team. This position will be suited to someone with previous Planning, Scheduling or high-level Administration experience.The purpose of this role is to review, process, monitor and close out customer requests for approval to work in the vicinity of our High-pressure Gas Network. Provide documentation to support BYDA (Before You Dig Australia) plans and assist customers with enquiries.Responsibilities will include but not be limited to: Review customer requests to work in the vicinity of our High-Pressure Gas Network and create work ordersRefer requests that require Engineering Assessment to our Engineering team and monitor the responseProvide customers with advice in line with our Controlled document for working around Gas Infrastructure via telephone and email.Manage shared Outlook accounts by reviewing and prioritising incoming enquiries.Provide additional documentation to support BYDA (Before You Dig Australia) plansMonitor completion of customer works and close out work ordersAccountable for KPI’sDespatch work on to Field Device, monitor completion, review and closeoutPrioritise requests in response to emergency worksWork collaboratively with other Departments to manage the completion of shared fieldworkMaterial ordersCreate purchase orders and goods receipt invoices for goods and servicesAssist in the analysis of information and production-related reportsData entry of timesheets and other field informationMaintain a list of approved ContractorsQualifications & experiencePrevious experience in a similar roleHandling a high volume of inbound callsAbility to learn and manage multiple IT systemsWork independently and within a team, taking direction from colleaguesAbility to multi-task and re-prioritise work under pressure Strong verbal and written communication skills.Advanced problem-solving skillsPersonal standards of reliability, honesty and integrityCompetent in Microsoft Office 365 applications including Word, Excel, Outlook & AdobeSAP experience preferred but not essentialBenefitsAccess to additional purchased leaveNovated Lease and Car BenefitsEmployee Share Purchase PlanAccess to corporate discounts, including health insurance, banking and fitness clubs.Become a member of Energy West Social ClubAccess to ATCO's Employee Assistance ProgramDiversity is more than a commitment at ATCO – it is the foundation of what we do. We are focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and the myriad of other characteristics that make us all different.We are an Equal Opportunity employer and encourage applications from Aboriginal and Torres Strait Islander people and women. ATCO fosters an inclusive workplace culture where everyone is treated fairly and respectfully. AUDJandakot6164